Keep call traffic flowing by providing operators vital information at their fingertips with features like speed dials, queue status and contacts directory.
Intuitive User Interface
Repetitive call actions can be performed easily as all standard call controls are aesthetically lined up on screen. Call queue is colour coded to provide hassle free call load handling.
BLENDSBOC not only makes life easier for your call agents & operators but provides a centralized dashboard for managers to monitor agent performance, call load and call queue situation on multiple sites.
Inclusive & Vigilant Workforce
Support for multiple playback devices available to enable your visually challenged operators to perform their duties without any problems. Call alert options & audible notifications ensure that your agents are swiftly informed about incoming calls.